RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To start a return, please contact us at admin@buyvirel.shop. Returns must be sent to the following address:

3rd Floor, Al Burhan Circle, N. Nazimabad, Karachi, Pakistan

If your return is accepted, we will provide you with return instructions and shipping details. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at admin@buyvirel.shop or call us at 0331-3118696.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

Unfortunately, sale items and gift cards are non-returnable.

EXCHANGES

The fastest way to receive the item you want is to return the original item. Once your return is approved, you may place a new order separately.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. Returned items must be in the same condition as received, unused, with tags, in original packaging, and accompanied by proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, please contact us at admin@buyvirel.shop.